Refund policy

Rescue Spa hopes that you will be delighted with your order. However, if for any reason you are not completely satisfied please contact our Returns department shop@rescuespa.com to arrange the return. We are happy to offer a refund on all goods returned to us within 14 days of purchase provided they are in their original packaging, unopened and unused condition. Shipping costs are non-refundable. The guest is responsible for all shipping costs on returns.

If your purchase arrives damaged, please contact us within 24 hours of the package's delivery with an image of the damaged product in the shipping box. Please email this information to shop@rescuespa.com so we may promptly assist you.

Clothing, Lingerie & Swimwear Return Policy

We are unable to accept any returns of briefs, undergarments, swimsuits, or bikini bottoms. If you would like to exchange or return any other articles of clothing, all tags, designer labels, and anything the items arrived in must be intact. This includes no stains or blemishes on the articles of clothing. Returns not meeting our policy will not be processed. If a return is not accepted and you would like the item shipped back to you, you are responsible for the shipping cost to have the item sent back to you.